Customer Services Officer Cover Letter Examples And Template

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Customer Services Officer Cover Letter Examples

Customer Services Officer Cover Letter At Allied Petroleum

Allied Petroleum

Christchurch

With many years in banking and other customer service-focused industries. My ambition is always to exceed my past performance whether that be with customer service resulting in a great customer experience or gaining further education to upskill myself. I love being part of a team and can also work independently. I want to further my ambition and realize investing in myself through education will help this. I have a kind and empathetic nature. One of my strengths is patience whether it be teaching a customer how to bank online or helping a colleague with training.Allied Petroleum is a national bulk fuel distributor and lubricant specialist. We pride ourselves on delivering a great customer services experience from our Customer Servcies Team. We are looking for an enthusiastic individual with a team player attitude to join us. The role is based in Christchurch. As a Customer Services Officer you will be the first point of contact for our customers

providing outstanding service and support. Your role is crucial in maintaining our high standards of customer satisfaction and ensuring a positive experience for every customer.. The Role: Respond promptly to customer inquiries via phone and email. Resolve customer complaints and issues efficiently

providing appropriate solutions and alternatives. Maintain a comprehensive understanding of our products and services to offer accurate information to customers. Document all customer interactions and maintain detailed records. Collaborate with other departments to ensure a seamless customer experience. Identify and escalate priority issues to the appropriate channels. Follow up with customers to ensure their issues are resolved to their satisfaction. Continuously seek ways to improve customer service processes and practices. You will have: Proven experience in a customer service role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to handle stressful situations with professionalism and composure. Ability to work autonomously and as part of a team. A positive attitude and a genuine desire to help others. Ability to multitask

priortise and manage time effectively. A Class 1 Drivers License The ability to work legally which may include NZ residency or a valid NZ work visa Intermediate level computer skills and knowledge of Microsoft Office Suite. We have a culture that nurtures talent

encourages training

and rewards performance. What do we offer? Training and development Staff referral scheme Employee discounts Fully subsidised health insurance after 12 months of service Long service benefits Career advancement

By Angela Cummings